Orders are packed Monday - Friday between 9am-2pm.
Any orders placed before 2pm weekday will be dispatched same day.
Once your order has been finalised you will receive an email with your tracking number.
Please keep up to date with your tracking number provided as once your parcel leaves our warehouse, we are unable to track each individual order.

Free Shipping on all orders over $149 AUD.

We will offer an exchange or refund on any item you've purchased from ItalWax Australia within 14 days from the date you received your parcel. 

All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories.

Please send us a message at hello@italwax.com.au if you would like to organise a return. 

Once your return is received and approved, we will send you an email and process a refund or store credit.

Refunds may only be processed to the payment method the original transaction was paid with.

The shipping costs associated with the return of an item are the responsibilities of the customer.

All shipping costs paid for your order are non-refundable. In the event you receive a refund, the cost of return shipping will be deducted from your refund.